• Conflict Tip #2 – Draw the problem
    We don’t always “see” conflict the way that others do. As we turn problems over and over in our minds, we become familiar with our problem and our possible solutions, and we can miss opportunities for resolution that consider other perspectives. One way to disrupt this cycle is to put the problem down on paper. Draw, doodle, sketch – turning words into images can make the invisible visible and help us to actually “see” the issues. A drawing can help us illustrate how we understand our problem (and solutions), or how we interpret someone else’s problem (and solutions). This opens […]
  • Conflict Tip #1 – Ask more questions
    Ask one more question during a conversation. Research suggests that effective negotiators ask more questions. For example, instead of answering a student with a comment or providing them with advice, ask a question. See if this gives you insights into how they are approaching a problem or why (the real reasons) they are connecting with you. How about it?