About Heather

Heather is a member in good standing with the Law Society of Ontario, the International Ombuds Association, and the Association of Canadian College & University Ombudspersons .

Heather is a passionate advocate for early resolution, and an engaging trainer for workshops on how to effectively manage complaints and conflict.

Heather provides independent ombuds services and consults with organizations and associations on conflict management best practices.

She specializes in writing non-fiction books and articles and developing training to help people prevent and resolve difficult situations.

Heather’s book for faculty will be published in early 2023 (University of Toronto Press) and her online training will be launched in Fall 2022.



Select articles by Heather:

“Peer-to-peer conflict coaching helps students navigate the rocky seas of grad school” (University Affairs magazine, February 2020)
“Multi-Layer Ombudsing: ‘Just desserts’ for Ontario School Boards” (Forum of Canadian Ombuds 50th anniversary winning essay, July 2015)
“Liquid Gold: Syrup runs through our family tree” (Globe and Mail, March 2008)