About Heather
Heather is a member in good standing with the Law Society of Ontario, the International Ombuds Association, and the Association of Canadian College & University Ombudspersons .

Heather is a passionate advocate for early resolution, and an engaging trainer for workshops on how to effectively manage complaints and conflict.

Heather provides independent ombuds services and consults with organizations and associations on conflict management best practices.

She specializes in writing non-fiction books and articles and developing training to help people prevent and resolve difficult situations.

Heather’s book for faculty will be published in early 2023 (University of Toronto Press) and her online training will be launched in Fall 2022.
