Conflict management consulting

Effective early resolution involves an integrated and systemic approach that engages entry level staff, mid-level managers, as well as senior leadership.

Organizations benefit from identifying and working to address concerns internally before they result in costly external workplace investigations or litigation. Here are a few of the services that I provide to individuals and organizations:

  • Workplace assessments and investigations
  • Complaint or conflict resolution system (re)design
  • Mediation and conflict coaching to address current issues
  • Workplace restoration to move beyond conflict or address recommendations from investigations
  • Customized training for conflict prevention / dispute resolution

What does a workplace conflict assessment look like?

As a conflict management consultant I gather information about an organization’s priorities and critical concerns. I examine workplace practices, processes, and people (relationships), in order to identify gaps in how concerns are addressed and escalated, and to flag actual and potential future sources of conflict. A workplace conflict management assessment might include:

  • interviews (one-on-one and group, of front-line staff and supervisors)
  • surveys or questionnaires
  • document review of internal processes and policies
  • just-in-time recommendations (for issues that need to be addressed immediately)
  • report summarizing recommendations for long-term strategic planning.

My approach is informal and collaborative with an emphasis on impartiality, respect, fairness and equity. By changing how conflict is managed, your organization will save time and money, reduce unnecessary escalation of concerns, improve interpersonal relationships, and promote a fair and equitable workplace.