About

Conflict = Opportunity

In my experiences as a litigator, mediator, ombuds officer, trainer, and coach, I’ve seen how early resolution approaches can improve working relationships and build fair and equitable workplaces. It starts with creating opportunities to manage conflict and learn from complaints from front-line staff through to leadership.

Learn more about the innovative and trusted conflict resolution service that I built for over 20,000 graduate students, staff, and faculty using this type of approach in University Affairs (“Peer-to-peer conflict coaching helps students navigate the rocky seas of grad school” 2020).

Faculty will be able to learn how to identify and manage key sources of grad school conflict in my book, Supervising Conflict: Managing Grad Conflict as Faculty (Coming from UTP in 2023), and registration is open now (take advantage of special pre-launch pricing!) for online faculty development training: When grad things happen: Conflict management for faculty advisors.

Conflict can be an opportunity – find out how!

– Heather McGhee Peggs, BA, LL.B

“You completely changed my perception(s) of conflict resolution as a grim/foreboding endeavour and channeled brilliance and dedication through all of your training, programming, and consulting.” 

Yaseen A., University of Toronto

“[Heather] is someone who brings good humour, empathy, and diplomacy to every interaction. Her commitment to diversity and inclusion is exemplary…

Jessica T., PhD candidate