Build capacity to manage concerns earlier and more effectively

My name is Heather McGhee Peggs (BA, LL.B) and I work with individuals and organizations to identify practical ways to prevent and resolve disputes. I’ve seen over 20+ years working in conflict management as a litigator, mediator, ombuds, trainer, and coach, how early resolution approaches can improve working relationships and build fair and equitable workplaces.

Conflicts can be time-consuming, expensive, and disruptive. The solution is to create opportunities to manage conflict and learn from complaints from front-line staff through to leadership. I used this approach to build an innovative and trusted conflict resolution service for over 20,000 graduate students, staff, and faculty at a large university in Toronto, Canada.

I’d like to help your organization to build capacity to deal with issues earlier and more effectively.

“You completely changed my perception(s) of conflict resolution as a grim/foreboding endeavour and channeled brilliance and dedication through all of your training, programming, and consulting.” 

Yaseen A., Staff member, University of Toronto

“[Heather] is someone who brings good humour, empathy, and diplomacy to every interaction. Her commitment to diversity and inclusion is exemplary…

Jessica T., PhD candidate