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Build capacity to manage conflict from
front-line staff to supervisors

While escalating a concern or complaint is an important option, it shouldn’t be the only option. Managers know that conflicts are time-consuming, expensive, and disruptive. The solution is to build capacity across an organization to deal with issues earlier and more effectively.

With 20+ years of experience in dispute resolution, I help organizations to identify opportunities to learn from conflict and improve processes for managing complaints from front-line staff through to supervisors. I provide customized conflict resolution support, including training and conflict coaching. I draw from my experiences as a litigator, mediator, ombuds, facilitator and conflict coach, and from developing and managing a conflict resolution program for 19,000+ graduate students, staff, and faculty.

Interested in learning more about how early resolution conflict management approaches can improve working relationships and contribute to a fair and equitable workplace?

Contact me to learn more!

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Heather McGhee Peggs
B.A. Hons, LL.B.

“You completely changed my perception(s) of conflict resolution as a grim/foreboding endeavour and channeled brilliance and dedication through all of your training, programming, and consulting.” 

Yaseen A., Staff member, University of Toronto

“[Heather] is someone who brings good humour, empathy, and diplomacy to every interaction. Her commitment to diversity and inclusion is exemplary…

Jessica T., PhD candidate

EXCITING NEWS! The book I have written for graduate supervisors on ways to manage conflict earlier and more effectively will be published in 2022! Stay tuned for details.